+What is the travel time to or from Cancun International Airport?
+What is the travel time to the main tourist area, the 5th Avenue in Playa del Carmen?
10 minutes by taxi.
+What is the voltage of the electricity in the resort? Does the guest need to bring plug adapters?
110V. For European adapters, guests should bring their own adapters, it can be purchased in the hotel shop, but we suggest guests to bring it from home.
+How many days in advance can we make reservations for the a la carte restaurants?
After check-in, customers can book the a la carte restaurants with Concierge Service.
+Does the hotel have a Travel Agency?
Yes, it is a Travel Agency in the property.
+The hotel gives discounts for local attractions? (Tours, horseback riding, diving)
The hotel does not offer any kind of discount for tours. There is a travel agency in the hotel where you will find information on current promotions for excursions, entrance fees to parks, etc.
+What are the charges for Internet access in the hotel?
Internet access is available at the Business Center: $5USD/30 minutes $11USD/hr $26USD/day $82USD/week *Prices are subject to change. The Wi-Fi is good for only one device at a time.
+Does the resort offer alternatives for guests with special dietary requirements?
Yes it does. It is important that Customer send this information prior the arrival date or during check-in with the information regarding what kind of allergy has to certain food ingredients. With this information our Food and Beverage team will provide a special menu in the restaurants for our Customer during the entire stay at the resort.