Occidental Hotels & Resorts – Best Rate Guarantee

If you find a better room-only rate for one of our hotels through any other website or partner, with matching conditions to your confirmed reservation booked through the www.occidentalhotels.com website (hotel only reservations with public rates) our promise to you is that we will refund the difference and take an extra 10% off the final booking price. It’s that simple.

How do I get the best online Occidentalhotels.com rate?

Book online at occidentalhotels.com and we guarantee that you are getting the best deal 24 hours a day, 7 days a week.

When you book with us you have the confidence that you are getting the best price, and that in the unlikely event that another website offers the same booking at a cheaper price we will quickly and easily match it and also apply an extra 10% discount to the final booking price.

Important Considerations:

To be eligible to apply for the guarantee, you have to have made a confirmed room-only reservation on www.occidentalhotelscom within the last 24 hours. The difference should be with an identical online room- only booking; for example; same hotel, same room type, same reservation type (all-inclusive, room-only, bed & breakfast etc), same dates, same number of guests, same currency, same price restrictions, for the whole stay, as well as the same rates, taxes, has service fees and other costs derived from the service that the other website includes in the booking. The difference should be reported within 24 hours of making your booking through www.occidentalhotels.com.

The 10% additional discount only applies when the difference is more than US$/£/€10

The best online price guarantee will not be valid in the following cases:

What do I do if I find the same booking cheaper?

  1. Check the above considerations
  2. Email us at OurPromise@oh-es.com within 24 hours of making your booking through www.occidentalhotels.com, with the following information:
    1. The confirmation number for the booking you made through OccidentalHotels.com.
    2. Name of the webpage where you found the same booking cheaper.
    3. Screenshots where you saw the cheaper rate which MUST clearly show the date and time they were taken.
    4. Your contact details: full name and email address.
  3. An Occidental representative will respond by email within 2 working days.