Contact Information
Royal Hideaway Playacar Resort
Lote Hotelero No. 6, Desarrollo Playacar 77710 Playa Del Carmen, Quintana Roo, México
GM_RoyalHideaway@occidentalhotels.com Phone 52-984-873-45-00
Reservations

Book Hotel (855) 565-5147
Hotel+Flight (800) 332 2675

reservations@occidentalhotels.com
Frequently Asked Questions
  • +What is the travel time to/from the airport?

    It takes approximately 45 minutes to get to and from Cancun International Airport (CUN)

  • +How long does it take to get to the main/local attractions?

    It takes approximately 20 minutes walking distance to the popular 5th Avenue in Playa Del Carmen. The area's premier destination for shopping, dinig and nightlife, or just 5 minutes by taxi. 10 minutes by taxi to the famous eco-logical Xcaret Park.

  • +What is the electricity voltage at the resort and do U.S. travelers need travel adapters for the plugs?

    Mexico's electricity uses the same outlets and voltage standards as in North America (110 volts 60 Hz cycles AC). For those countries that uses other voltages you would require an adapter.

  • +How many days in advance can we make our dinner reservations for the a la carte restaurants?

    Guests can book their dinner reservations same day with guest services or your villa concierge.

  • +What is the dress code for the restaurant?

    The dress code for restaurants is casual attire. Gentlemen can wear pants, shirt and closed shoes; sandals, shirtless, sleeveless shirts & tank tops are not allowed. Ladies can wear dresses, skirts, pants and blouse. Swimwear/beachwear and/or swimshorts are not allowed.

  • +Does the hotel have a tour desk?

    Yes, we have a travel agent on-site offering wide selection of tours & excursions.

  • +Is there a charge for Internet usage in the hotel?

    Wi-Fi is complimentary throughout the resort.

  • +For guests with special dietary requirements, do you offer alternatives meal plans?

    Yes, we provide Vegetarian and Gluten free options. Guests with these special dietary requirements should contact us in advance through Guest Services, the Concierge desk or Restaurant Captain. We can offer alternate menu items on most occasions.

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