Contact Information
Royal Club Grand Xcaret Resort
Carretera Federal Chetumal - Puerto Juárez Km. 282, #307 77710 Solidaridad - Quintana Roo, México
GM_GrandXcaret@occidentalhotels.com Phone 52-984-871-54-00
Reservations

Book Hotel (855) 565-5147
Hotel+Flight (800) 332 2675

reservations@occidentalhotels.com
Frequently Asked Questions
  • +What is the travel time to/from the airport?

    It takes approximately 50 minutes to get to and from Cancun International Airport (CUN)

  • +How long does it take to get to the main/local attractions?

    It takes approximately 20 minutes driving distance to the popular 5th Avenue in Playa Del Carmen. The area's premier destination for shopping, dinig and nightlife. And it takes approximately 10 minutes by taxi to the famous eco-logical Xcaret Park.

  • +What is the electricity voltage at the resort and do U.S. travelers need travel adapters for the plugs?

    Mexico's electricity uses the same outlets and voltage standards as in North America (110 volts 60 Hz cycles AC). For those countries that uses other voltages you would require an adapter.

  • +How many days in advance can we make our dinner reservations for the a la carte restaurants?

    Guests can book dinner reservations for the a la carte restaurants for same day with Guest Services. Space is subject to availability and there is a limit on the number of reservations. Royal Club guests enjoys preferred seating advantages. No reservations required for the International Buffet restaurant.

  • +What is the dress code for the restaurant?

    The dress code for restaurants is casual attire. Gentlemen can wear pants, shirt and closed shoes; sandals, shirtless, sleeveless shirts & tank tops are not allowed. Ladies can wear dresses, skirts, pants and blouse. Swimwear/beachwear and/or swimshorts are not allowed.

  • +Does the hotel have a tour desk?

    Yes, we have a tour desk which is located in the lobby area offering a wide selection of tours & excursions.

  • +What are the charges for Internet usage in the hotel?

    The hotel has Wi-Fi access available in select rooms, lobby area & conference center at a cost of $12 USD/hour, $27 USD/day or $86 USD/week. 30 min access is also available for $6 USD from a PC unit in our Business Center located in the lobby area. Prices are subject to change without notice. Internet access runs immediately upon activation even when not in use.

  • +For guests with special dietary requirements, do you offer alternatives meal plans?

    Yes, we provide Vegetarian and Gluten free options. Guests with these special dietary requirements should contact us in advance through Guest Services, the Concierge desk or Restaurant Captain.

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