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Hotel+Flight (800) 332 2675 Calls from North America
+What is the travel time to/from the airport?
It takes approximately 20 minutes to get to and from Queen Beatrix International Airport (AUA).
+How long does it take to get to the main/local attractions?
It is a 5 minute walk to Palm Beach Mall, one of the islands main shopping and entertainment areas. Travelling to downtown Oranjestad will take approximately 15 minutes by car or slightly longer by foot. The California Light House is about 30 minutes by foot. And just 10 minutes away by car from Aruba's 18-hole championship golf course.
+What is the electricity voltage at the resort and Do U.S. travelers need travel adapters for plugs?
Aruba's electricity uses the same outlets and voltage standards as in North America (110 volts 60 Hz cycles AC). For those countries that uses other voltages you would require an adapter.
+How many days in advance can we make our dinner reservations for the a la carte restaurants?
We would require at least one day (24 hours) in advance to book your dinner reservations for the a la carte restaurants with Guest Services. Space is subject to availability and there is a limit on the number of reservations. Royal Club guests enjoys preferred seating advantages. No reservations required for the International Buffet restaurant.
+What is the dress code for the a la carte restaurant?
The dress code for restaurants is casual attire. Gentlemen can wear pants, shirt and closed shoes; sandals, shirtless, sleeveless shirts & tank tops are not allowed. Ladies can wear dresses, skirts, pants and blouse. Swimwear/beachwear and/or swim shorts are not allowed.
+Does the hotel have a tour desk?
Yes, we have a tour desk which is located in the lobby area offering a wide selection of tours & excursions.
+What are the charges for Internet use in the hotel?
We have Wi-Fi access throughout the resort Wi-Fi rate plans are as follows:
- • 1 hour for $ 10 USD
- • 1 day for $ 20 USD
- • 3 day access plan is $ 39 USD
- • 5 day access plan is $ 64 USD
- • 7 day access plan is $ 79 USD
Internet access runs immediately upon activation even when not in use. Rates are subject to change without notice. You may also access the internet from the Business Center and is complimentary for Royal Club guests.
+For guests with special dietary requirements, do you offer alternatives meal plans?
Yes, we provide Vegetarian and Gluten free options. Guests with these special dietary requirements should contact Guest Services, the Concierge desk or the Restaurant Captain in advance.
+What is there to do in the evenings at the Occidental Grand Aruba?
You can enjoy nightly entertainment for the whole family with our Fun Club entertainment team! From theatrical productions in our Ballroom, to Pool and Beach Parties, you will not be bored! Shows start at 9:00pm, but don’t miss Lenny and our other performers performing live from 7 – 9pm several times a week. Check the Grand Journal or ask your Fun Club entertainment team for details.