We greatly appreciate our guests’ feedback and strive to improve wherever possible. If you have a question that we do not answer here, please contact us using the form below.
+What is the travel time to/from the airport of International Lic. Gustavo Diaz Ordaz?
+What is the travel time to the main touristic area?
A block away - 5 minutes.
+What is the electricity voltage at the resort and do U.S. travelers need travel adapters for plugs?
110V. The hotel can provide U.S. and European adapters for use throughout your stay.
+How many days in advance can we make reservations at the restaurant?
1 day in advance, with a limit of reservations.
+Does the hotel have a travel desk?
Yes, there is a tour desk at the hotel.
+Do you provide discounts for local attractions?
Yes, our concierge will be happy to assist.
+What are the charges for Internet usage in the hotel?
Internet is available for those paying by credit card at a cost of $7USD/hour, $12USD/24-hours or $48USD/5-days, $56USD/7-days. Prices are subject to change. If you choose to pay by cash, the charge is 150 Pesos for 24-hours.
+For guests with special dietary requirements do you offer alternatives?
We provide special Vegetarian or Gluten Free meals. Guest with these special requirements should contact the concierge or captain of the restaurant.
Book Hotel (855) 565-5147
Hotel+Flight (800) 332 2675
Amadeus: SX PVRARN
Sabre: SX 46723
Galileo: SX 10160
Worldspan: SX PVRAR