Contact Information
Occidental Grand Cozumel Resort
Kilómetro 16.6 Carretera Sur, El Cedral, San Francisco, Palancar 77600 - Cozumel, Quintana Roo, México
GM_GrandCozumel@occidentalhotels.com Phone 52-987-872-97-30
Reservations

Book Hotel (855) 565-5147
Hotel+Flight (800) 332 2675

reservations@ocidentalhotels.com
Frequently Asked Questions
  • +What is the travel time to/from the airport of Cozumel (CZM)?

    It takes approximately 20 minutes to get to and from Cozumel International Airport (CZM). Or, it takes approximately 15 minutes to get to and from the Ferry Dock downtown.

  • +How long does it take to get to the main/local attractions?

    It takes approximately 15 minutes by taxi to get into town & the Ferry Dock.

  • +What is the electricity voltage at the resort and do U.S. travelers need travel adapters for the plugs?

    Mexico's electricity uses the same outlets and voltage standards as in North America (110 volts 60 Hz cycles AC). For those countries that uses other voltages you would require an adapter.

  • +How many days in advance can we make our dinner reservations for the a la carte restaurants?

    Guests can book dinner reservations for the a la carte restaurants up to 6 days in advance or upon arrival with Guest Services. Space is subject to availability and there is a limit on the number of reservations. No reservations required for the International Buffet restaurant.

  • +What is the dress code for the a la carte restaurant?

    The dress code for restaurants is casual attire. Gentlemen can wear pants, shirt and closed shoes; sandals, shirtless, sleeveless shirts & tank tops are not allowed. Ladies can wear dresses, skirts, pants and blouse. Swimwear/beachwear and/or swimshorts are not allowed.

  • +Does the hotel have a tour desk?

    Yes, we have a tour desk/hospitaly desk which is located in the lobby area offering a wide selection of tours & excursions.

  • +For guests with special dietary requirements, do you offer alternatives meal plans?

    Yes, we provide Vegetarian and Gluten free options. Guests with specific dietary requirements should contact us in advance through our Guest Services and our Executive Chef will meet you upon arrival.

  • +What are the charges for Internet usage in the hotel?

    We have Wi-Fi access available in the rooms, lobby, activites pool & Beach Club area at a cost of $11 USD/hour, $26 USD/day or $81 USD/week. Prices are subject to change without notice. Internet access runs immediately upon activation even when not in use.

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