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+What is the travel time to/from the airport?
It takes approximately 20 minutes to get to and from Rafael Núñez International Airport (CTG)
+How long does it take to get to the main/local attractions?
It takes about 30 minutes on a the shuttle bus to Old City in downtown from the Occidental Grand Cartagena.
+What is the electricity voltage at the resort and do U.S. travelers need travel adapters for the plugs?
Our electric sockets uses 110V it is a North American standard wall outlet socket. For our European, Argentinean and Chilean travelers, an adapter is required. Universal plug adapters are available at the front desk for free.
+How many days in advance can we make our dinner reservations for the a la carte restaurants?
Guests must book dinner reservations for the a la carte restaurants at least one day (24 hours) in advance with Guest Services. Space is subject to availability and there is a limit on the number of reservations. No reservations required for the International Buffet restaurant.
+What is the dress code for the restaurant?
The dress code for restaurants is casual attire. Gentlemen can wear pants, shirt and closed shoes; sandals, shirtless, sleeveless shirts & tank tops are not allowed. Ladies can wear dresses, skirts, pants and blouse. Swimwear/beachwear and/or swimshorts are not allowed.
+Does the hotel have a tour desk?
Guests can contact the front desk or guest services for recommendations on tours and excursions.
+What are the charges for Internet usage in the hotel?
Wi-Fi is complimentary throughout the resort.
+For guests with special dietary requirements, do you offer alternatives meal plans?
Yes, we provide Vegetarian options. Guests with these special dietary requirements should contact us in advance through the concierge services, or Restaurant Captain. We can offer alternate menu items on most occasions.