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+What is the travel time to/from the airport?
It takes approximately 45 minutes to get to and from Cancun International Airport (CUN)
+How long does it take to get to the main/local attractions?
It takes approximately 20 minutes walking distance to the popular 5th Avenue in Playa Del Carmen. The area's premier destination for shopping, dinig and nightlife, or just 5 minutes by taxi. 10 minutes by taxi to the famous eco-logical Xcaret Park.
+What is the electricity voltage at the resort and do U.S. travelers need travel adapters for the plugs?
Mexico's electricity uses the same outlets and voltage standards as in North America (110 volts 60 Hz cycles AC). For those countries that uses other voltages you would require an adapter.
+How many days in advance can we make our dinner reservations for the a la carte restaurants?
Guests can book dinner reservations for the a la carte restaurants for same day up to 3:00pm with Guest Services. Space is subject to availability and there is a limit on the number of reservations. No reservations required for the International Buffet restaurant.
+What is the dress code for the restaurant?
The dress code for restaurants is casual attire. Gentlemen can wear pants, shirt and closed shoes; sandals, shirtless, sleeveless shirts & tank tops are not allowed. Ladies can wear dresses, skirts, pants and blouse. Swimwear/beachwear and/or swimshorts are not allowed.
+Does the hotel have a tour desk?
Yes, we have a tour desk which is located in the lobby area offering a wide selection of tours & excursions.
+What are the charges for Internet usage in the hotel?
The hotel has Wi-Fi access available in the lobby, Giant Chess area & activity pool area at a cost of $10 USD/day or $50 USD/week. Prices are subject to change without notice. Internet access runs immediately upon activation even when not in use.
+For guests with special dietary requirements, do you offer alternatives meal plans?
Our Executive Chef and staff are available to make any suggestions on menu items and answer any questions where possible. Some limited options are available.